Frequently Asked Questions

You may register an account on Nikkyhome website to access the record of your transaction.  

You may send your question to our email: nikkyhome@hotmail.com. We are pleased to hear any question from you and ready to help.   

If you have forgotten your account password, there are a few easy steps you may follow. First, click on the Forgot Password button during the sign-in process. Then, you will be instructed to reset your password via email. And finally, you will receive an email containing a link to our site which you can follow to create a new password.
You may also contact our support team via the following email address: nikkyhome@hotmail.com.  

Yes, but defective product only! Our aim is to give you high-quality products and good shopping experience. If you received a defective product, please contact us within 14 days from the date of receipt. Your order number and a photo or vedio of the defective product is necessary to process return. We will responsible for shipping costs. 

We will send you an email to inform you that we have received your return, and your refunds will automatically be applied to your original method of payment within 30 days. Learn more about details, please read our Returen and Exchange Policy or contact us @help@nikkyhome.com. We will at your service all the time.

We are committed to provide products to meet your expectation and give you great shopping experience. If you want to exchange your items, of course it's OK. 

Please inspect your product carefully once you receive it. If it has been damaged during shipment, please email us at right away. We will also ask for your order number, description of your setup, and photos. According to your requirement, we will exchange it or refund your purchase. 

Of course! You can use your email address to track your order at any time online via our Track Order page. And we will also send you an email once the shipment updates.

Normally takes 3 to 7 business days. We know your anxiety while waiting for the express delivery, so we will dispatch your order ASAP.

We offer free shipping service, so you needn’t worry about the cost.  

We accept MasterCard, Visa, American Express, Shop Pay, Apple Pay, and Google Pay. All payment methods require a U.S. billing address. You can also use PayPal as other convenient methods. 

We wouldn't have it any other way. Nikky Home uses a secure online server, and you
can be assured of this through the (s) after our http in the address.